How to Make Errors Self-Correcting
OK, so what do you do with this information?
If you are a business owner, I suggest you implement a system in which employees who caused/contributed to an error sign a document (i.e., a Preventative Action Request) describing the error, what happened, and the root cause of the problem, so it can be avoided in the future. Then, on the same document, include a description of which quality-control or service-control system was improved or implemented to ensure that error wouldn’t happen again.
A self-correcting error, as I see it, is an occurrence that renders a worker, a business owner or anyone instantly TEACHABLE not to make that self-defeating mistake in the future and finds a solution that will correct such errors for all time.
Did I mention? Great systems work!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.