Fundamentals of the Game
Each week I write to champion—and cajole others to consider—the BUSINESS FUNDAMENTALS and encourage mangers to think about writing those fundamentals down so others in the company know them and have access to them when needed. As a business systems analyst, my business is helping to create and improve business fundamentals.
What are the fundamentals of a business?
To begin with:
- Who opens your business each morning, turns on the lights, sets heat and air temperatures, etc.?
- Who answers the phone and what’s the policy for how a phone is answered?Does that person treat the caller like the most important person of your company’s day, or like an inconvenience? Do they have instant access to necessary information to help a caller?
- Etc. Etc. Etc.
These FUNDAMENTALS are the way a business runs/operates from the time it opens in the morning until the time it closes at night. It’s amazing how many companies do NOT take the time to consider these all-important details. Fundamentals can easily be learned and put into practice, but they often need to be revisited, and employees retrained on them.
If you have ever played or know anything about team sports, you know no matter how great the player, regardless of at what level of competition they participate, they can NEVER take their eye off the ball. To stay competitive, even superstars can’t get away from the FUNDAMENTALS of the game, without backing up, losing ground or going into a slump.
Coaches must often remind players of the fundamentals—as team leaders, they must teach, preach, coerce, plead, encourage, and (when necessary) REBUKE the team that if THEY—if WE—continue getting AWAY from the fundamentals. There will be consequences.
It’s the same for a business!
OK, now for my concern for the nation...
Our great country was built on great fundamentals. History tells us they were planned, debated, edited, fought over, considered, reconsidered, written down, voted on, and rewritten until an ingenious blueprint for its operation was born—our founding documents: The Declaration of Independence, U.S. Constitution and Bill of Rights.
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.