Exceptions AS the RULE
This was a system that allowed for, and actually encouraged EXCEPTIONS (Non-conforming events) AS THE RULE in that business.
I just looked at the new GM and smiled—there was no need for words, as I knew then that this new GM gets it!
As for Mr. Who—well, he just may become "Mr. WHO?"
Did I mention? Great Systems Work!
Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.