Lois Ritarossi, president of High Rock Strategies, shares insights from her years of experience consulting for in-plants and their parent companies. She discusses best practices for in-plant print and mail operations, covering topics such as workflow automation, technology gaps, and strategies for reducing expenses.

Stressing the importance of training and cross-training staff, she offers strategies for improving efficiency, overcoming bottlenecks, improving compliance and data security, and enhancing communications with customers.