Why Being Found by Customers Is More Important than Finding Them
July 15, 2011

Last time I checked, there was significantly more interest in developing new customers through direct sales and related marketing than any other topic in the print-media and general business markets. Let’s now jump forward beyond the customer onboarding trajectory and assume we have a stable new-business strategy to launch our program.

The Phone Is Not Ringing. Help!
July 13, 2011

“I am tired and stressed. The phone is not ringing. Tough day. Very discouraged.” That was the message I recently read from one of my training clients. Had he called instead of e-mailing, I would have offered the following advice

Printers Are in Consumers’ Blind Spots
July 12, 2011

There’s such a widespread lack of knowledge among consumers when it comes to printing. In my mind, every businessperson and independent professional could use personal printed materials. Online printers are the natural go-to resource, but so are small commercial printers.

Tracking Sales Activities Can Help Build Up Your Sales Force
July 11, 2011

Tracking your printing company’s sales efforts can provide lots of useful data, including total cost per sales hour and value of each rep’s sales call. This data then can be used to motivate your salesforce and justify hiring new employees.

How the 4 Types of Salespeople Find Success
July 11, 2011

These horrid conditions in the ’80s led me to think about the role of the “print salesperson” and what led to the broad lack of success for many and the soaring success of a few. It occurred to me that there are four types of salespeople.

The 4 Cs of Super-Charged Marketing Campaigns
July 8, 2011

Companies in today’s competitive market must be aggressive in their strategic marketing and climb to the top. It’s not smart to allow a lack of focus and consistency to creep into a marketing team’s campaign.

Creating Sustainable Value in Your Company
July 7, 2011

Successful companies are good at generating profitable ideas, yet they often overlook business opportunities that can be found within fundamental societal issues. It is in the root causes of those issues that new competitive advantages may be found.

Acts of Contrition - Say You’re Sorry Already
July 6, 2011

If you have any kind of difficulty with making apologies, please read this blog carefully because there will be plenty of times in your life when an apology is warranted. It will go a long way to repairing and even preventing damage.

Three Critical Elements to Selling
July 5, 2011

Ethos is your ability to cause buyers to believe you can satisfy their needs. Pathos refers to the salesperson capturing the emotions of the buyer. Logos depends on the salesperson’s ability to appeal to the buyer’s sense of reason.