'Satisfied Clients are Worthless!'
May 14, 2025 at 11:28 am

What do a mediocre meal and sales reps have in common? The answer has to do with service, and Bill Gillespie explains it here.

I Know I Know You, But ...
May 13, 2025 at 2:47 pm

The moment when a familiar face approaches you — but you cannot remember their name — can end in embarrassment. Bill shares advice.