The Bully Customer
June 13, 2023 at 2:00 pm

A once-rude houseguest reminds Bill of the day he went from lion to lamb and how you can reel that bully customer in whenever ready.

When Systems Walk Out the Door
June 12, 2023 at 1:45 pm

Has a key employee quit? They most likely had important knowledge of key business processes that others lacked. Here is a fix for that.

How to Avoid Price Ghosting
June 12, 2023 at 11:40 am

Among the top sales challenges is client ghosting. This week, Bill Farquharson offers five questions to ask in order to hear back.

The Week that Was (6/5/23)
June 9, 2023 at 10:32 am

Lakeside Book purchased Marquis; Japs-Olson was acquired by a PE firm; Inland Press installed a perfector; and Ennis bought UMC Print.