RR Donnelley

By Erik Cagle One of the government-run organizations I detest the most is the United States Postal Service (USPS). I detest it more than the Department of Motor Vehicles (DMV), which needs to be tolerated only once every few years. Both organizations have several elements in common: government employees, dealing with the public and long lines. You can add ultra-poor customer service skills to the list of commonality. It's a pet peeve, admittedly, but it boggles the mind to see CSRs being unhelpful to the point of acting downright surly. This is especially true at the post office in my neighborhood. The home of the most maligned,

By Erik Cagle When your company is the largest printing communications conglomerate in the United States (second biggest in North America after Quebecor World)—in a manufacturing industry that is fourth largest in this country—suffice to say all eyes are on you. It makes no difference if the onus of an entire industry is wanted or warranted. Your company becomes a reflection of all that is wrong with the industry. The most layoffs, most plant closings, the biggest dip in year-to-year sales—if you want to know what's wrong with an industry, look for the giant with a huge target on its back. That giant

Workflow Management Gets CEO PALM BEACH, FL—Gary W. Ampulski has been appointed president and CEO of Workflow Management. Ampulski brings to the position strong financial performance and hands-on experience in printing systems and services. Most recently he served as president and CEO of TAB Products, Vernon Hills, IL, a publicly held company. There he reportedly improved operating results, enhanced the management team, reduced costs and increased shareholder value by more than 175 percent in less than two years. California Printers Merge WATSONVILLE, CA—ColorAd Printers and Watsonville Press have joined forces to form PRINTWORX, which offers digital prepress, proofing and printing options. The new company has

As human beings, we're all creatures of habit. Many of us follow routines in how we complete tasks and respond to certain situations. We seek comfort in being around people we know and trust, and in believing that we can control our destinies. We get married, often have kids and remain intact as family units. We buy houses with white picket fences located in safe, often suburban, neighborhoods. We choose fulfilling professions that will carry us steadily to retirement. But wait a minute. For most of us, life doesn't play out like families on "Leave It to Beaver" or "The Dick Van Dyke

NEW YORK—The students of Stuyvesant High School in Manhattan fled their school and headed north in the city as the terror and destruction of September 11 unfurled only five blocks away. Through donations from printer R.R. Donnelley & Sons and paper giant Stora Enso North America, their thoughts and feelings from that day have been chronicled in a special 24-page magazine edition of the student newspaper, The Spectator. A total of 850,000 copies of the magazine were distributed in the New York Times Wednesday Education section throughout the metropolitan area. The Spectator, written and photographed entirely by students, contains articles, poetry and personal photos.