Web-to-Print Portals: 12 Steps for Getting End User Buy-In, Boosting Utilization

Is it a lot of work? "Yes, but getting engineers to change the way they do things is like turning a ship—a slow process," Hill explains. "If we expected everyone to order this way out of the gate, we would get a lot of pushback, so we are bringing them on board slowly."

Currently, Freese and Nichols has more than 350 online portal users, which is more than half of its potential user base.