One Road to Automation
Wallace's integration of the Hagen open architecture computer management system, from that point, took on the following timeline—still in process.
* In January 1999, the first step for Wallace and the Hagen team—with Hagen's Lisa Dillon supervising implementation—was to immediately implement Hagen OA into the five Graphic Industries commercial printing sites that were not Year 2000 compliant. These sites were operating with a home-developed management system that was not capable of upgrade in time to exterminate the Y2K bug.
* Effective March 1999, Wallace and Hagen turn their teamed attention to aggressively moving forward with integrating Hagen OA into the remaining printing sites in the Graphic Industries 20-location family.
Within a few months, all of the Graphic Industries printing sites will be operating on one standard platform—Hagen OA—as well as an enterprise-wide data warehouse created by Wallace, the Wallace Information Network, or WIN.
"Hagen's open architecture feature was clearly the differentiator for us. It provided us with the ability to build interfaces into our existing systems," Rousseau states. "Today, we process literally tens of thousands of customers and a half a million SKUs in our infrastructure. We want that information to go as fast as possible, riding on a single, common platform for all of our commercial printing customers."
Hagen did considerable training and planning with Wallace personnel, walking them down the effective path for implementation of a computerized business management system.
The full details of Wallace's learning curve—and advice from Hagen's Dillon on implementing a management solution into a commercial printing operation—is provided in the "Top 10 Tips" sidebar.
These words of wisdom were instrumental for Wallace and may ring true for commercial printers debating taking the automated journey.
Inside Hagen OA:
A quick visit to Hagen Systems on the Internet at www.hagenoa.com will allow a close look at the Hagen open architecture (OA). Featured on the site is OA Scheduling.