One Road to Automation
4) Identify your timeline and present an overview to your users. The overview is an opportunity for users to ask questions and learn how their expertise fits into the entire system implementation.
5) Develop and publish a training schedule that provides an adequate amount of time for each group to cover the information on their part of the system. Be sure those being trained know how long they have to practice and when the company will go live on the system.
6) Conduct training sessions in small groups of two or three people. This creates a comfortable training environment with opportunity for lots of interchange between trainers/users.
7) In each training session, include an opportunity for the users to be at the keyboard. Provide step-by-step instruction for the equipment and software they'll be using in their jobs.
8) Provide access to the software immediately after training. Practice makes perfect or at least improves the retention of what has been learned. Be sure training personnel are available to answer questions during the practice period.
9) Encourage feedback on the training sessions from the users and incorporate their suggestions into future training sessions.
10) When going live on schedule, be sure that training personnel are available to answer questions. Delays or a tendency to run "parallel" systems for an extended period of time can raise questions of commitment.