I Love/Hate My Job - Short Attention Span Sales Tip

On a recent business trip, I had the opportunity to experience two different Uber drivers along the same route. That is, one man picked me up from the airport and delivered me to the hotel and another picked me up at the hotel and delivered me back to the airport the following day.

The two rides could not have been more different.

Both drivers had relatively new vehicles. They were washed and clean. Both drivers were polite and chatty. Both got me there in a reasonable amount of time and neither required any driving recommendations from the backseat.

But that’s where the similarity ended.

The man who picked me up from the airport and brought me to my hotel was bitter. He had a bone to pick with Uber and he made sure that I knew about it. His belief was that he was sharply underpaid, to the point where he could, “Barely afford the gas” for the ride that we were on. On and on he railed and the ride got longer and longer and his possibility for a tip was reduced to zero. Dropping me off, it took me a conscious effort to rid myself of his negative energy.

The man who picked me up from the hotel and brought me back to the airport was full of happiness. He was thrilled for the opportunity to earn a little extra money. He loved meeting new people and hearing their story. He made the ride enjoyable and all too short. I gave him something extra at the airport, shook his hand, and wished him luck. He left me in a great mood, one that carried all the way onto the plane.

I am sure that there were a lot of reasons for the first man’s unhappiness, reasons that I did not understand and certainly did not cover in this blog. However, I do know that you have the choice to be happy and to approach your day in a positive frame of mind. I know that the attitude that you bring to your job is contagious and obvious. It affects your coworkers and your customers and therefore your sales.

Last week, I talked about a book recommendation written by Dr. Henry Cloud. It was called, "Integrity." In the book, the author describes what it’s like to work with some people and uses an analogy to make his point: While we are driving our boat, those in our near proximity are behind us. Some are waterskiing, sailing over the waves while others are drowning. And yet, we blissfully motor along, unaware.

You have the choice of how to approach your job and it will determine if others ski or drown. So much of it is determined by the attitude that you bring.

Choose wisely.

You can find the video version of this Short Attention Span Sales Tip by clicking here.

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Bill Farquharson can be reached at 781-934-7036 or bfarquharson@idealliance.org