Contemporary Graphic Solutions Gets Performance Boost
PENNSAUKEN, NJ—Smiles were in abundance as Bob Reilley handed out certificates to the Contemporary Graphic Solutions (CGS) press operators who had just completed two months of training—in the classroom and on the shop floor—and implementation of the Heidelberg Performance Plus pilot program.
Reilley, the vice president of operations at CGS, told his gathered employees Nov. 5 that the excitement generated by the program has played a considerable role in the suburban Philadelphia company already being halfway to its goal of attaining a 30 percent performance increase. He was, of course, preaching to the choir.
"This is largely due to the success of everyone here at CGS. You bought into the program and jumped in with both feet," he said.
CGS has been providing national and international customers with printing, packaging, mailing, fulfillment and e-commerce solutions for nearly 30 years. Its client roster includes a healthy cross-section of pharmaceutical, financial services and Fortune 1000 companies.
President Tim Moreton pointed out that the beauty of the Performance Plus pilot program is that it meshed well with CGS' company-wide drive toward continuous improvement, and is merely one aspect of the firm's overall initiatives.
"There is a need in business today to improve efficiencies and performance in the manufacturing environment," he said. "This program falls right in line with our continuous improvement culture. By partnering with Heidelberg, we maximize output and the quality that our clients have come to expect from us."
Richard Mack, who heads the Performance Plus program for Heidelberg, calls it a "new approach to the way we've been doing things." It begins with an evaluation of a client's pressroom, at which time data is recorded. Heidelberg then provides a project plan, either for one or two years, which outlines a realistic set of benchmarks that can help the printer reap valuable savings in makeready and production time.