Heidelberg Takes System Responsibility to the Next Level With Full Systemservice 36plus Coverage on New Uv Presses
KENNESAW, GA—February 1, 2007—Heidelberg today announced that it has taken system responsibility to a new level by providing three years of full service coverage on UV systems and chilling components built with long-time strategic partners IST Metz GmbH and technotrans AG. Heidelberg is the only supplier to offer this level of coverage and service support for UV systems, which are primarily available on Heidelberg’s Speedmaster CD and XL models as well as on some SM presses. The print industry leader will continue to develop seamlessly integrated UV systems, working closely with IST and technotrans, and provide state-of-the-art service coverage through its systemservice 36plus program.
“UV technology is increasingly important in the North American print market, and Heidelberg is committed to helping our customers achieve maximum equipment performance by providing full service and support,” said Jim Dunn, president, Heidelberg USA. “We welcome the recent announcement from technotrans America and IST to separate their common sheetfed activities in the U.S. to focus on what they know best. We look forward to further strengthening our relationships with both companies for the benefit of our customers.”
Since its introduction at PRINT ‘05, systemservice36plus has seen tremendous success across the country. The concept of systemservice36plus combines intelligent support services, a regular Heidelberg inspection including maintenance and full coverage of all repair services and parts for 36 months. Intelligent support services consist of around-the-clock expert team support, Web-based Remote Service and access to Heidelberg’s eSelfhelp online help tool. In addition to maintenance and repair coverage, Heidelberg’s annual inspections include a detailed summary report on the condition of the press.
With this service coverage for UV presses, customers do not need separate warranties for their presses and UV systems, since systemservice 36plus automatically covers all repair servicecomponents. Heidelberg can even access these integrated components via CANopen for remote diagnostics including components manufactured by IST or technotrans. This is a unique offering in the graphic arts industry and is designed to ensure peak performance of equipment for customers.