Content Critical Selects CCM Software to Expand Managed Services
NEW YORK—December 15, 2015—Content Critical Solutions (CCS), a provider of technology solutions, process outsourcing, and production services, is now a licensed partner with icon Communication Dynamics (ICD), to provide customers with a full suite of software to support Customer Communication Management as a managed service. icon is a leading supplier of CCM software in the EU, and is now aggressively engaging the U.S. marketplace, including working with CCS, a leading managed service and output provider.
ICD's solution, DOPiX-CCM, supports CCM implementations across multiple vertical industry segments, including financial services, insurance, and utilities. CCS features their capabilities in these same industry verticals, which provided the rationale for the partnership. ICD offers the capability for enterprises to create exceptional customer experiences with mission-critical communications across all output channels. CCS already supports the delivery of multi-channel communications and will now offer DOPiX-CCM as a hosted managed service to existing and new clients, reducing costs for those clients while providing industry leading functionality. Because of ICD's ability to provide their CCM solution across multiple platforms, including IBM mainframes, CCS will be able to support their client's requirements regardless of the implementation desired.
"We've been seeking a strong CCM IP solution to offer these customer communication capabilities to our clients and the to the enterprise and SMB marketplace and believe that ICD is the right answer for us," said Fred Van Alstyne, COO of CCS. "CCM is completely compatible and a natural expansion opportunity for CCS."
William B. Contessa, ICD general manager for North America, added that "we had been working to add a managed service provider for our DOPiX-CCM software to provide prospects with a wider choice of implementation offerings, and CCS is exactly the type of HMS partner we were looking for—they are a company on the move."
The services will be available by the first quarter of 2016.
About Content Critical Solutions
Content Critical Solutions is a provider of technology solutions, process outsourcing, and production services. Content Critical Solutions competes with major industry players to support the needs of major corporations and print consolidators. Innovation, streamlined business practices and a climate of progressive business development defines the company's reputation. Content Critical Solutions is committed to providing the best services possible to its clients through technology solutions, creating programs that enhance business performance and ensure the availability of effective solutions to today's business communications challenges. It is owned by Triangle Services.
About icon Communication Dynamics
icon Communication Dynamics is the North American subsidiary of icon Systemhaus GmbH. icon brings its best-of-breed Customer Communication Management (CCM) solution to the U.S., and Canadian insurance markets from its large customer base in the global insurance industry. icon markets a highly advanced and comprehensive solution to create and manage customer communications that delivers an exceptional customer experience.