I had a normal customer experience the other day which seemed extraordinary simply because I was comparing it against Comcast, the 2014 median.
Here, let me try that sleep-deprived sentence again...
Since when does doing the right thing pass as remarkable? Since the average customer service experience became a journey into the abyss. See aforementioned “Comcast” remark.
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Bill Farquharson is a respected industry expert and highly sought after speaker known for his energetic and entertaining presentations. Bill engages his audiences with wit and wisdom earned as a 40-year print sales veteran while teaching new ideas for solving classic sales challenges. Email him at bill@salesvault.pro or call (781) 934-7036. Bill’s two books, The 25 Best Print Sales Tips Ever and Who’s Making Money at Digital/Inkjet Printing…and How? as well as information on his new subscription-based website, The Sales Vault, are available at salesvault.pro.