TEAM Concept Completes SOC 2 Certification

In our Print Secure series, Printing Impressions has followed TEAM Concept Printing’s multi-phase journey toward SOC 2 Type 2 certification. Over the course of four installments, readers tracked progress from initial planning (Part 1), through controls design (Part 2), to audit readiness (Part 3), and now culminate with full SOC 2 Type 2 certification. In this final installment, we sit down with Roger Lauger, Chief Administrative Officer at TEAM Concept Printing, to dig into what the certification means, how the process unfolded and what comes next.

Q&A with Roger Lauger, Chief Administrative Officer, TEAM Concept Printing

Q1. Roger, congratulations on achieving SOC 2 Type 2 certification. What does this milestone signify for TEAM?

Roger Lauger: Thank you. Achieving SOC 2 Type 2 formally validates that our systems and controls meet the rigorous Trust Services Criteria around security, confidentiality, integrity and privacy. For us, it’s not just a badge. It is proof to our clients and prospects that we operate at enterprise-class, trusted partner level.

Q2. What were the biggest internal shifts required to get from concept to certification?

Roger Lauger: The journey took about 18 months. Key shifts included: cultivating a security mindset across all departments, documenting workflows, enhancing vendor/supply-chain visibility, and strengthening logging, access controls and monitoring.

Q3. Why should brand-marketers and print-buyers care that you now have SOC 2 Type 2?

Roger Lauger: Because if you partner with us, you can rely on documented assurance that we safeguard your brand data, design assets, packaging specs and fulfilment instructions. It reduces your risk, streamlines procurement onboarding, and lets you work with a printer who’s already done the hard work of demonstrating compliance.

Q4. How did this certification complement your existing credentials like FSC certification and G7 Master Printer status?

Roger Lauger: Today buyers don’t just ask “Can you print well?” They ask, “How secure are you?”, “Is your supply-chain transparent?”, “Are you sustainable?” Our FSC and G7 credentials show quality and responsible sourcing; SOC 2 Type 2 adds security and auditability. Together they create differentiated offerings.

Q5. What advice would you give other printers contemplating a similar journey?

Roger Lauger: The first step is to secure executive sponsorship. Tony Rouse our Founder and CEO made this a priority for every department head and supported me with the process. To us this is transformational, not just compliance. I believe we messaged that to everyone here. The second important item was to align the efforts to customer expectations. For nearly thirty years everything we did and continue to do at TEAM is customer centered. When we shared that the request to go SOC2 was from many of our clients our team was on board and committed. They wanted this because our clients wanted it. Finally, it takes time! Expect 12–24 months for readiness and audit. This is not a weekend or month long project.

Q6. What’s next for TEAM now that SOC 2 Type 2 is achieved?

Roger Lauger: This milestone is a foundation, not the finish line. Next, we’ll deepen visibility into fulfilment and packaging workflows, enhance vendor-risk programs, continue monitoring controls, and communicate this credential more broadly so clients know the level of assurance we provide.

For those who have followed the Print Secure series from the start, TEAM Concept Printing’s achievement now closes an important chapter and opens a new phase of growth built on trust, security and operational excellence. In an era where brand-owners increasingly demand verified third-party assurance, printers who can demonstrate mature controls will hold a competitive advantage.

We thank Roger Lauger and everyone at TEAM Concept Printing for sharing these insights and look forward to seeing how TEAM builds on this foundation.

The preceding content was provided by a contributor unaffiliated with Printing Impressions. The views expressed within may not directly reflect the thoughts or opinions of the staff of Printing Impressions. Artificial Intelligence may have been used in part to create or edit this content.