Tips on Business Emails: Drafting the Email

(The first post of this series is here.)

Every means of communication has its own strengths, and sometimes the medium is part of the message. Email is particularly tricky to get right, because unlike a face-to-face meeting or a phone call, you don’t have the aid of gestures or tone of voice. Unlike online chat, it’s more formal and often referenced later. Yet, if you work closely with colleagues or clients in remote offices, email often is the default mode of communication.