Tap into the Sales Intelligence in Your Own Backyard
If we are any good at what we do, we spend a lot of time trying to get inside the minds of buyers. You ask yourself:
- What do they want?
- What do I need say in order to get a chance of unseating an incumbent vendor?
- What should I do to make myself heard among all the other printers out there?
These are all tough questions; and there is no one set of “right” answers. Some of you might be thinking, “If I could answer all those questions, I would have the keys to the kingdom!” And to some extent, you might be right.
A true understanding of what makes a buyer tick is not something that is readily available to us on a regular basis. But insight IS available to us, in places we might not think to look. Where, you ask?
Here are a few places to look:
WITHIN YOUR OWN COMPANY.—Your company buys stuff, right? Office supplies, cleaning supplies, and paper are just a few of the items. And more significantly, real estate and capital equipment are probably in the mix. Arrange to have a meeting with the person (or people) who makes those buying decisions and pose the above questions, as well as any others that you can think of—information that you wish you could ask your clients and prospects. See if there aren’t some common themes that emerge. Figure out if anything that you learn can be applied to your sales approach.
YOUR FRIENDS AND FAMILY.—Does anyone that you are close to make buying decisions at their work place? If so, pose the same questions. Ask them about scenarios in which they have interacted with vendors. If possible, get copies of e-mails or letters they have received. Assess those communications for any ideas that you like, or even that you DON’T like. There are lessons to be learned here.
Blogger, author, consultant, coach and all around evangelist for the graphic arts industry, Kelly sold digital printing for 15 years so she understands the challenges, frustrations and pitfalls of building a successful sales practice. Her mission is to help printers of all sizes sell more stuff. Kelly's areas of focus include sales and marketing coaching, enabling clients to find engagement strategies that work for them and mentoring the next generation of sales superstars.
Kelly graduated from the University of Michigan with a degree in Political Science and, among other notable accomplishments, co-founded the Windy City Rollers, a professional women's roller derby league. She is also the mother of two sets of twins under the age of ten, so she fears nothing.