Speed and Accuracy are the Top Drivers of Buyer Loyalty
Do you have a quality process and language inside your organization that is clear to all employees?
5) Accuracy of invoices.
This is a small pet peeve of print buyers, but invoices need to be understandable and clear. Language from the proposal should be understood so the invoice matches. Seems basic, but have a quality invoicing processes in place, with everything integrated from quoting to invoicing.
In summary, map out your processes, educate your team, monitor for speed and quality, and promote it with your customers. Walk the talk and make discipline the differentiator that sets you apart from competitors, drives up accuracy and drives down processing time. In the end, doing that builds a more loyal following.