How to Stop Losing Customers in Your Printing Business

There are some surprising reasons a commercial printing business (or any small business) might lose a client. If you’ve been around the printing industry for any time, you know all about the common yet fatal customer service problems such as missed deadlines, printing errors, or finishing mistakes.

However, recent research from Pitney Bowes details some reasons that might sneak up on you. Aside from poor customer service, the next most cited reason for switching a supplier is ‘poor communication.’ In a survey of 1000 business managers around the world, 14.8% switched their Print Services provider within the past 12 months.