The Luckiest Sales Rep I Know
October 2, 2012

He was lucky to consistently see year-to-year sales growth when everyone else experienced decline. He was lucky to have such great customers; customers who were loyal to him despite the fact that there were always lower prices to be found.

Want to Sell More? Try Strategic Up-Selling
September 28, 2012

Up-selling is another great way to increase your share of customer. This approach entails targeting existing customers with a message focused on selling a higher-priced product. Branding, discounting, incentives and long-term value propositions can be used as tools of persuasion.

Stick to One Brand Strategy…or Else!
September 28, 2012

Today, not only do you need to have an intriguing value proposition, you need to find a way to say something, blog something, market something or publish something with truly unique wording. Here are five quick marketing tips:

Why I fired My Sales Rep
September 27, 2012

Although I sensed I had a problem on my hands even before my mother reported seeing my sales rep at her beauty salon getting his nails done during business hours, I realized I needed to do something about it now.

Moo.com Luxe Cards Marry ‘Rich’ Design and Stock
September 26, 2012

Michael Osborne was asked to create heart imagery for Moo.com’s Luxe Card product promotion. The results reflect his signature style—bright, cheerful, fun and inventive. Fifty unique designs for card backs were printed in CMYK digitally on stock that is as rich and unique as the designs—triple the thickness and weight of most ordinary cards with a rich seam of color within the layers of paper.

Being Busy Isn’t the Same as Productive
September 25, 2012

Let’s get this straight right off—there is busy and there is productive. The majority of people are the former. The minority, the latter. But the busy majority are the most vocal. If there was a town of such people, I would be the former mayor.

Cash Flow Problem? I Don't Think So
September 24, 2012

I have heard many times from business owners that they would have a great operation if they could just solve their “cash flow problems.” Then, when you take a closer look, the problem is really a lack of profitability.

Seeing Your Customers Through New Eyes
September 21, 2012

Myopic thinking limits your ability to see the whole picture. Have you had a difficult time figuring out how to provide your customers with what they really want? If so, here are several insights to gain new perspectives from your customer’s point of view.

Want More Customers? Try Strategic Cross-Selling
September 21, 2012

Cross-selling is an easy way to raise share of customer (SOC). Target existing customers who haven’t bought a certain other service with a message focused on it. Be sure to track your efforts so you know you’re raising your SOC.

Readers Vote to Hear (OK, Read) More Confessions
September 20, 2012

We are going to change the blog’s format a bit and give each “Print Confessions” blogger the option to be a ghost (anonymous) or a guest (name displayed). Several people stepped up to offer to write an occasional blog.