Web-to-Print Portals: 12 Steps for Getting End User Buy-In, Boosting Utilization

7) Understand how people will actually use the system. Getting user buy-in requires really knowing how clients will use it—how they order and shop, and the pathways that work most intuitively and productively for them. For example, if they are salespeople out in the field ordering via iPads, the portal cannot use Flash.