The UPS Store Now Nation's Largest Online Printing Network
"I was initially attracted to The UPS Store franchise because of the opportunity for growth built around serving the small-business community," said Hernandez. "The online printing program convinced me this was an organization that was committed to providing its small-business customers with all the products and services they need."
To access the program, the user simply logs onto theupsstore.com/print, uploads a new document or multiple documents, selects printing options (paper, binding, etc.) and chooses a convenient participating location for pickup as well as the desired date and time for completion. On the initial use, the first-time customer creates a profile, establishing a secure workspace and a virtual "filing cabinet" for future reprints. Each job is assigned a number, allowing the customer to track the print job from beginning to end. Payment is taken online, making pickup at the center quick and easy.
"As small-business owners themselves, our franchisees know the opportunities and challenges of running a business," said Mathis. "We have nearly 30 years of experience helping fellow small-business owners grow their businesses. We've always employed a follow-the-customer strategy, so as our customers began making the transition to the online world, we needed to make that transition with them."
According to InfoTrends, the leading worldwide market research and strategic consulting firm for the document technology industry, the surging interest in online print is dramatically changing the relationship between print buyers and print service providers.
"Online print is a trend that will only continue to expand," said Barb Pellow, group director at InfoTrends. "Last year, print jobs that moved through the Internet made up 14 percent of the total U.S. printing market, and we project online printing will grow at an average rate of 24 percent per year from 2008 to 2011."
"Consumers understand the benefits associated with online printing, including lower printing costs, shorter turnaround times, better tracking, less unnecessary printing, and better brand management," Pellow added.