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The print buyer was right. Superstar salespeople know how to serve their clientele. There are never any surprises because the salesperson keeps the buyer informed. If the buyer needs 24-hour turnaround (or faster) for quotes, the salesperson orchestrates fast turnaround. If the buyer has a late night press OK, the salesperson is there in person, complete with the client's favorite snacks or dinner. If the buyer wants something hand-delivered immediately, the salesperson makes it happen.
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