Haapanen/Burkett Inc. — Raising the Quality Bar
Another key component that has contributed to Haapanen/Burkett’s satisfaction with Van Son has been the strong technical support. Haapanen appreciated that Van Son assisted his company with getting its fountain solution ratios, as well as water and roller temperatures, on par to help get the ink running at its best.
“Our technical support specialist checks in with us frequently. We not only appreciate his help, but feel that he genuinely wants to ensure our satisfaction,” he notes.
Today, Haapanen/Burkett’s 50,000-square-foot building also touts a full-service bindery, offering small diecutting, tipping, taping, gluing, folding and package inserting capabilities. With nearly all services accomplished in-house, quality, time and production are closely monitored and controlled—resulting in a better product.
The printer prides itself on staying loyal to its founding principles—that quality, value and service are the hallmarks of customer satisfaction. Despite the industry’s fierce competition and the company’s self-proclaimed humble beginnings, Haapanen/Burkett’s unwavering focus on customer service has been a driving factor in its steady growth over the years.
“Our business model is to ‘never say no,’ ” concludes Haapanen. “We never tell a customer that a request can’t be done. Our steadfast commitment is to exceed their expectations. You must provide quality and, of course, the biggest differentiator is service.” PI