Canon Solutions America Enables DMM to Reach New Growth Opportunities with Digital Production Print
DMM Inc. continues to meet new and existing challenges in the document printing and direct mail production space, while helping reduce overall costs, optimizing production efficiencies, and improving delivery times. It has done so by being an early adopter of production inkjet with the Canon (Booth N1009) ColorStream 3900, varioPRINT i300, PRISMA workflow, and its recent installation of three Canon varioPRINT 6000 TITAN printers.
DMM tested the range of capabilities of its production inkjet presses to support its high-speed document delivery times and direct mail communications. High accuracy is a crucial element when it comes to serving the company’s regulatory and compliance customers, including financial services, property and casualty, and healthcare insurance document printing.
DMM was founded more than 35 years ago by T.J. Cloutier, and is a second generation, privately held company. The business started out as a data service bureau and has established itself as a resource for data driven solutions. DMM has since become a leading document solutions provider specializing in transactional printing, mission-critical document output, direct mail production, marketing communications, and fulfillment distribution services.
“We were one of the first companies in the industry that was developing databases and working with data to produce transactional documents, so we have a sweet spot for data hygiene, data processing, and development. Eventually as technology became more cost-effective and mainstream, data composition became that much more efficient, and this led to the company’s evolution as a data-driven technology service provider with deeply rooted expertise deploying mission critical communications,” says John V. Cloutier, president and CEO.
Most work orders sent to DMM are from its compliance clientele. This makes document management and accuracy expectations crucial. With strict guidelines and quick turnaround times, output needs to be consistent every time, leaving little room for error. Having the right hardware and software for this type of work is essential.
“Our biggest differentiator would be our use of technology, particularly our Canon inkjet technology and PRISMA workflow, as well as our integrity verification and user portal platforms for our customers,” says Cloutier. “We work with very tight SLAs, and output needs to get into the customer’s hands in a certain amount of time requiring a high degree of accuracy. For this reason, we’ve customized workflow and technology platforms that can meet our customers’ SLAs on time — providing exceptional compliance for our customers, thanks to our Canon inkjet presses and workflow.”
In its early years as a digital print provider, DMM utilized numerous roll-to-roll cut-sheet presses, then acquired its first Canon inkjet press in 2018 to onboard a Fortune 100 company with 250 unique applications and very complex workflows. As a result of its success for company operations from an efficiency and high-quality standpoint, DMM has continued to invest in Canon inkjet technology with the purchase of the varioPRINT i300 and varioPRINT 8000, and its newest acquisition of a second ColorStream 3900 printer.
With a range of Canon inkjet technology, Cloutier explains that by “having the varioPRINT i300 digital color press for our color work, the varioPRINT 8000 web-fed press for our transactional documents, and our ColorStream 3900 for our high-volume output, we are very confident that we are equipped with the proper mix of technology to produce near-perfect output for our diverse customer base. Over the years we have gotten to know the technology very well, and two of the reasons why we opted for Canon were the quality of the output and better uptime.”