
PROMPT: An important CUE or INCENTIVE — A CALL TO ACTION.
I’m amazed at how many times I’ve heard business owners and managers say, “When we ask an employee to do a certain task or action, they do it for awhile, but then forget or won’t do it consistently—sometimes, not at all!”
Here’s a recent example: One of our new software clients told me a story about how he needed an employee to fill out a special form the company had designed, which included the description and quantity of finished goods being inventoried for a customer. The employee had failed to do this consistently—so, out of frustration, my client ended up filling out the forms himself.

Philip Beyer, founder/president of Ebiz Products LLC and founder of Beyer Printing Inc. in Nashville Tenn., is a chronic entrepreneur, business systems analyst and consultant. Author of "System Busters: How to Stop Them in Your Business" and recipient of an InterTech Technology Award for the design and development of System100 business process management software. Beyer speaks to business owners across the country on how to bring lean, sustainable order to their businesses. Contact him at (615) 425-2652.