That Hands-in-the-Air Feeling

Listening to a talk radio program recently, I was taken by a young man who was going through a difficult time in his life, and had called the radio host to ask for advice. The young man told the host he felt hopeless, and described his dilemma as, “that hands-in-the-air feeling.” Apparently, he had just given up; thrown his hands in the air, and didn’t know where to turn.

This guy’s problems had nothing to do with business process systems. Or did it? After listening to the rest of his story, it occurred to me that, a little better management of his personal life would likely have avoided some of his issues.

So, what does this have to do with Systemic Success?

I like the term the young man used—”That hands-in-the-air feeling”—as it describes accurately the sentiment of many business owners I hear from across this nation. AND I needed a title for this blog.

You see, this past week I had another encounter with a young business owner who also had that hands-in-the-air feeling about his company. He called me, asking for help and wanting me to come to his place of business to show him and his staff how to implement quality and service control systems, using our software as a tool. I assured him I would be there ASAP, along with one of our trainers, and we would get him on track, using the power of systems.

Even talking to him over the phone I could tell he was close to panic mode. His business is growing (a good problem to have these days), but he felt he could no longer keep up and his personal life was suffering. He said he was working day and night and on weekends, trying to keep up.

Philip Beyer, founder/president of Beyer Printing and Ebiz Products LLC in Nashville, TN, is a chronic entrepreneur, business systems analyst and consultant, author of "System Busters: How to Stop Them in Your Business," and an InterTech Award recipient for the design and development of System100™ business process management software. Philip speaks to business owners across the country on how to bring lean, sustainable order to their businesses.
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  • Melissa Sienicki

    Great systems do work! You can have all of the leads/new customers in the world, but if you don’t have a step-by-step process to run them through, things will get lost in the shuffle. Not to mention, as you said, you will end up working constantly trying to keep up. Thanks for a great read.