ONE SOURCE DIGITAL SOLUITONS -- Rebounding From Robbery
Chiricuzio received the nightmarish phone call at 1 a.m. Upon arriving at the plant, it seemed odd to him that only the prepress and press areas were targeted.
"It wasn't a smash-and-grab robbery. Nor was the intent to specifically do us harm. One guy with a hammer could have done more damage in 20 minutes," he notes. "Until hearing from the secret service (which suggested the theft was for forgers), nothing made sense about the robbery, because they didn't take any of the other computers, didn't go through anyone's belongings or even take the employee's wallet. And I don't think they were thinking too clearly with the Indigo."
While it was apparent the robbers had a shopping list, their knowledge of the equipment itself was limited. Chiricuzio said that the perpetrators removed some items that weren't needed and left others that would've had value to their needs. For example, the employee was asked which of the computers ran the scanner, but they left the connecting cable with the dongle required to operate it.
Regardless of the robbers' incompetence, One Source Digital was greatly impacted by the loss. There was just enough prepress equipment to get existing jobs out to press, but many of the jobs that were in process were lost. For the first couple of weeks after the incident, the company needed to do the equivalent of an extra work shift each day. However, no new work was turned down.
"I've been through disasters before, and I know the best thing you can do is get back to work," Chiricuzio states. "The next morning after it happened, we delivered jobs that day. You can't just sit around and bemoan your fate. You have to do something about the situation."
One Source's clients were understanding and more patient than usual, but no critical deadlines were missed. Indigo and Heidelberg also came to the rescue: Indigo flew in a representative from Israel to assess the damage, then had another UltraStream 2000 press rerouted to the victimized printer, while Heidelberg also managed to bring in equipment designated elsewhere, and procured replacement equipment for gear that required proprietary information tailored to their needs, such as RIPs and workstations.