Ashley Roberts, content director of Printing Impressions, catches up with Lemay Sanchez, co-founder and CEO of PlanProphet, a customer relationship management (CRM) and marketing automation engine built by printers, for printers. Roberts and Sanchez discuss how PlanProphet works, the benefits print service providers gain from the platform versus other CRMs on the market, and the launch of the new PlanProphet AI module.