In this episode of Printing's Alive, Warren Werbitt chats with Katelin Shanks from Racami about software implementation in the printing industry. They discuss planning challenges, building internal teams, and the importance of communication. The conversation covers print automation trends, investment sizing, and common implementation issues, with a focus on AI's impact. Shanks offers insights on vendor relationships, solution architecture, and ROI. They also discuss Racami’s platform and AI's future role. This episode provides valuable advice for small to medium-sized printers, stressing education, human interaction, and cautious AI adoption.

00:00 Introduction and Guest Welcome

00:35 Overview of Racami

02:11 Challenges in Software Implementation

03:53 Engaging with Printers

09:48 Automation in Printing

12:21 Vendor Relationships and Ethics

28:20 Overcoming Implementation Fears

34:42 Taking Print Vendors Seriously

35:07 Real-World Success Story

37:13 Alchem-e Platform

39:34 Trends in Customer Communication

44:28 AI in Print Automation

49:20 Advice for Small to Medium Printers

57:07 The Future of Automation

01:00:26 Final Thoughts and Takeaways

To listen to the audio version of this podcast, click here.

The preceding content was provided by a contributor unaffiliated with Printing Impressions. The views expressed within may not directly reflect the thoughts or opinions of the staff of Printing Impressions.