Who’s Driving the Bus?
Think of the relationship as dating and not marriage. The only commitment you have is to you and your company. Use the best products available designed for your applications. If you are experiencing issues with supplies or service and they are not being resolved, then sample some other products. You might be surprised when you find the grass could be greener on the other side.
I also hear customers complain of multiple P.O.s and how they want to cut as few as possible. That, nor the free baseball tickets, case of wine, or just because the salesman lives next door, should be the determining factor when it’s time to reordering materials. The personal touches and benefits are nice, but at what cost to you?
There are some great vendors out there that will support you and your business to their fullest capability. They not only have outstanding products but also the technical support that is sometimes required. Unfortunately, no one company has all of the perfect products for your operation when you start adding more specialty applications to your foundation.
Also keep in mind it’s usually not the press crews getting the gifts and trinkets. In many cases, it’s good to listen to their concerns and input. They are the front line and have to use the products on a daily basis. Remember that drag racing crew chiefs and mechanics rely on the driver’s feedback for the success of getting the hot rod down the quarter mile.