It takes more than data to be personal
By
Heidi Tolliver-Walker
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This morning, I was scanning my email and saw one of those “personalized” subject lines that drives me crazy: “A seat has been reserved for Heidi Tolliver-Walker.” Come on, nobody actually speaks that way. We all know that a robot wrote that. Even though they used my name, it didn’t feel personal. It felt condescending.… Read More »
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