Include a Customer Survey in Your Next Mailing
In addition to these tangible benefits, customer surveys can improve customers’ attitudes toward a company just by being included in mailings. Including a survey shows customers that a company cares about their opinions and that it strives to improve and perfect its products, services, and customer service experience.
Don’t Overdo It
Though customer surveys are powerful tools for companies, it is possible to have too much of a good thing. Customer participation in surveys tends to decrease the more clients are bombarded with opportunities to take a survey, so companies should consider sending surveys just a few times a year. It is also important for companies to reassure customers that the surveys are anonymous, and that results and any potentially identifying information are kept safe and confidential.
Matreks can help your business incorporate a customer survey into most direct mail campaigns. Companies can simply send Matreks the survey file electronically and Matreks will print, fold, and stuff the survey into existing direct mail projects. Matreks can also create envelopes so customers can return the survey with ease. To get started, call Matreks today at 952-746-4010.