From the Integrated Print Forum Blog - Top 10 Risks of Social Media
Peter Muir wrote this piece on our Integrated Print Forum Blog. Peter, along with many other leaders in the social media field, will be presenting at the Integrated Print Forum this October at Printing Industries of America's head quarters in Pittsburgh, PA.
1. Something gets posted you don’t want others to see.
Is it a corporate secret, comments of a disgruntled employee or an upset customer because of a lack of customer service? If you don’t already have one, a brief internal social media policy should cover what can and can’t be said along with how it could be said by those inside the organization. It should be flexible enough to encourage passion for customers and the brand but should also make sure the brand remains an asset. If the comments are from outside the organization they should be quickly judged to determine constructive criticism or inappropriate behavior and appropriate steps should be taken to deal with them in a timely manner.
2. You create a social presence but no one is participating.
Social media should start with a strategy and part of the strategy should include audience, content and appropriate channel(s). It takes time to grow a community. You may think you’re talking to yourself but really you can be honing your message to your customer while you also spend time listening to what is important to them and include it in your community content. The time you take working at establishing your social media standing can also be used as an ongoing case study to discuss what you’ve learned with your customers.
3. You’re trying to be social but the topic gets sidetracked or even hijacked.
Simply ask, “Why?” Perhaps there is something else more important you could or should be covering. One of the first rules of social media is that it’s not about you. Or perhaps you can suggest covering the new topic in next week’s discussions where you can research it further and get more input on it. The point of social media is that you don’t have direct control of the message but the more involved you are in social media and are aware of your business and customers, your ability to influence the message increases.
