All About IDEA

Less Support Required

Before IDEA, most of the queries that our support staff answered related to order status, followed by requests to re-send design files. IDEA not only helped clients get immediate access to order status and design files, but also dramatically reduced our need to provide support.

Given all of the above, we couldn't do without IDEA! We even use it for internal projects, such as when the Marketing Team needs design support from the Online Team. And it definitely doesn't hurt that it's extremely easy to use.  Customers have mentioned that IDEA is "funky" and easy to use.

If you use the Affinity Express IDEA system, tell us what your experience has been--we're always looking to make enhancements.  If you haven't tried it yet, we'd love to hear about other workflows you've used with providers of advertising and marketing services or what has been effective for you internally if you have a design team.