Malcolm Gladwell

It wasn't until I read "Blink, The Power of Thinking Without Thinking," by Malcolm Gladwell, that I realized I'd become an expert in appraising the production system of printing plants in a blink of an eye—so to speak. After you've run four or five plants, walked through 40 or 50 more across the world, like it or not, you acquire some degree of expertise that enables you to reach a quick, snap judgment about the production system. It only takes a thin slice of experience—quite thin—to reach this point. Arrogance? Hubris? Read the book. That quick judgment doesn't satisfy a client who's paying you $10,000

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