Bill Taylor

By Erik Cagle Imagine the phone rings and it's a potential customer. This person wants a short run of books, but has never purchased printing before and knows nothing about the process. Nor does the client have any background in publishing. It's a single print job with no follow-up editions. This customer isn't exactly sure what he/she wants, but it should be memorable enough to please readers. Oh, and your customer is a group of teenagers, accompanied by an advisor. And, in a year, those teenagers will be replaced by another group of kids with absolutely no background in publishing. Now, imagine that

BY ERIK CAGLE Truth be known, San Ramon, CA-based K/P Corp. is a mom-and-pop printing organization that grew legs. Really, really big legs. Founded in Salem, OR, in 1929 as Unruh-Knapp Printing, the company became known as Knapp Printing in 1963 and, later, K/P Corp. It quickly became a staple of the Northwest printing landscape as it expanded into Utah and California. Operations expanded to include direct mail services in 1982, fulfillment capabilities in 1993 and full-color digital imaging in 1994. K/P has since complemented its arsenal with a full barrage of Internet capabilities. A massive growth spurt this year saw the company