Utility Hopes Billing Gaffe Is Water Under the Bridge
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The root of the problem: the third-party firm that handles the utility company’s billing, EA Consulting, uploaded the customer data to the mailer using a European protocol, according to the Pittsburgh Tribune-Review. The protocol caused commas to appear instead of decimal places, and the receiving computer did not recognize the punctuation. As a result, a bill for $50.00 was translated as $5,000. About 13,000 customers received erroneous bills.
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