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- Demonstrate in you every word and action that satisfying customers is your first priority and the company's reason for existence.
- Never denigrate or complain about customers. Instead, use yourself as a role model for honoring and responding to clients.
- Regularly tell your employees how they are doing, and make the conversation private and developmental. Insist that department managers do the same. Never berate an employee publicly.
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- Companies:
- Compass Capital Partners
- People:
- Harris DeWese
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