USPS’ Donahoe: Survival Hinges on Law Changes
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He also told the subcommittee that he is in the process of aligning every aspect of the USPS around four key strategies: strengthening the business-to-consumer channel by innovating to enhance the value of mail; improving the customer experience by making every transaction a positive one; competing for the package business; and becoming leaner, faster and smarter by simplifying rules and streamlining its network.
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