New York Touts Saving Money, Trees with ‘Greener’ Online Handbook
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In March 2010, the Department of Labor launched a new program called "UI Will Call" to improve service to unemployed New Yorkers. This telecommunications improvement gives people whose wait time with the Labor Department exceeds two minutes the choice to opt out of the call. In turn, the system will call them back when an agent line is free or possibly on a day and time of their choosing. In the first eight months since the launch of "UI Will Call," the Department has saved $173,000 in phone bills and expects to save $250,000 in 2010 alone. This does not take into account savings on the part of New Yorkers who often had to use additional cell phone minutes as they waited on the line.
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