NAPL Awards Honor Printers' Customer Satisfaction Excellence
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“About eKG: The NAPL Competitiveness eKG™ diagnostic tool has been used since 1993 to survey printing company customers. The survey findings have resulted in a comprehensive database that NAPL draws on to benchmark customer service. Participating in the program helps graphic communications companies put a plan in place for getting concrete, actionable information on how to strengthen customer relationships and learn what they need to do to increase profit margins by creating superior value for customers. For more information on the NAPL Competitiveness eKG and the Customer Plus Awards, contact NAPL Senior Vice President Tim Fischer at (800) 642-6275, Ext. 6376, or tfischer@napl.org.
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