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"Film doesn't come in through shipping and receiving," Krzyminski explains. "It comes in through next-day air and goes to CSRs."
People still inspected the film, but not the people specified in the procedure. That's a non-conformance. So Krzyminski will rewrite the procedure to reflect what really happens to customer-supplied product.
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- People:
- Horak
- Kevin Krzyminski
- Places:
- Bay City
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