Heidelberg Systemservice to Present Integrated Portfolio at GRAPH EXPO 2012
No matter which option or mix of options a printer chooses, the result is peace of mind, enhanced production security via higher machine availability, improved productivity, sustained high-quality, improved budgeting, and higher resale value.
Technical Services and Consumables
Heidelberg offers an effective technical service portfolio and consumables that are matched perfectly with your machines. Eco-friendly Saphira products such as printing plates, inks, coatings and chemicals play a key role in ensuring optimized machine operation. In the event a service intervention is required, more than 4,000 Systemservice staff are available to rectify problems as quickly as possible, and some 95 percent of all service parts can be delivered within 24 hours.
Heidelberg also works with users to analyze their productivity and make recommendations for improvement. Periodic “fitness checks” ensure that equipment is in the best possible condition. Print Color Management helps shorten makeready times and reduce waste while maintaining outstanding print quality. Prinect Performance Benchmarking—winner of a 2012 InterTech Technology Award from PIA—shows printers whether their presses are performing below, at, or above the average production of their peer group. Last but not least, Saphira Performance Kits enable users to optimize performance even with special applications such as Anicolor and double-sided coating.
A series of related services is aimed at making sure printers continue to produce outstanding results. Heidelberg’s Prinect print shop workflow integrates and automates the steps involved in job costing, job planning, prepress, press, and postpress to help printers improve their processes and train staff. Heidelberg’s analysis may involve value stream mapping, material flow optimization, training and consulting for lean production, integration of leading MIS, Web-to-print and digital printing systems, and more.
The education and consulting services offered by Heidelberg’s Print Media Academy are dedicated to the proposition that a printing business is only as good as the staff it employs. Heidelberg training programs and seminars enable operators to utilize the full potential of Heidelberg equipment, while managers and senior managers benefit from know-how ranging from process management to corporate governance and marketing. In addition to 24/7 access to a global network of Heidelberg experts, services range from analysis of qualifications for press operators, to on-site application training and production monitoring, to succession planning.