e-Tools for e-Printers
Although hesitant at first to use the Impresse service, Welham says he has been happy with the convenience and privacy that Impresse offers. "People in our industry are looking for convenience. Everyone wants things done faster," he reports.
Impresse enables everyone involved in the project to communicate in a quick and convenient way, according to Welham. "Impresse allows you to have a conference call, but no one needs to be on the other end. Everyone can communicate, but it doesn't have to be at the same time."
With Impresse, gone are the simple and more complex problems that come with procuring a job, he says.
Welham no longer worries about whether he is able to open a document sent via e-mail from a print buyer, because Impresse supports multiple platforms. Impresse's format enforces consistency and helps reduce errors while streamlining the process. "Now it's apples to apples, where before it was up to someone's interpretation," he says. "It's more personalized and more specific."
Like David Midler, Welham also says that good customer service has been an important aspect of his experience. Although the print buyer is Impresse's primary customer, Welham reports he has had nothing but good experiences with Impresse's customer service.
Speed of Remote Proofing
When Nick Vetter's clients are looking for a faster turnaround, he recommends they use WAM!PROOF for remote proofing. Vetter is the general manager of Rezervoir in Minneapolis, a digital asset management and digital service provider for the printing and video industries. Vetter has seen the WAM!PROOF service save his customers time, money and a few embarrassing mistakes.
One of Vetter's customers is the Minnesota Timberwolves basketball team, he reveals. WAM!PROOF is essential for the Timberwolves' graphic design team, which often must make quick, last-minute changes to schedules and programs. "It allows them to work as if they are in the next office," he says.