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Let's see how Dr. Lousig-Nont's skills relate to printing. The following is his description of each skill:
- Approach and Involvement. Salespeople need to know how to approach and involve a prospect in the buying process, building immediate rapport without alienating the customer.
- Overcoming Objections. Salespeople need to know how to respond, without rancor or defensiveness, to a customer's concerns and objections.
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