NAPL Awards Honor Printers’ Customer Satisfaction Excellence

PARAMUS, NJ—February 11, 2010—NAPL will honor 10 graphic communications companies with Customer Plus Awards in recognition of their superior customer service. Four companies—Classic Graphics, Inc., Charlotte, NC; Electronic Imaging Materials, Inc., Keene, NH; Johnson Printing Service, Dallas; and Ripon Printers, Ripon, WI;—have earned top honors as Platinum Award winners in the fourth annual Customer Plus Award (formerly Rave Award) program. The awards will be presented at the Best in Business Awards Reception and Dinner on Feb. 16 at NAPL’s Top Management Conference in Marco Island, FL.

Selected as Gold Customer Plus Award winners are Art Litho Printing Solutions, Baltimore, Md.; Foster Printing Service, Inc., Michigan City, Ind.; Houston ISD Administrative Services, Houston, Texas; and the Employees of MidAtlantic Printers, Altavista, Va. In addition, Cedar Graphics, Inc., Hiawatha, Iowa, and MSU Print and Digital Communications, East Lansing, Mich., will receive Silver Awards.

“It is impossible to overstate the importance of customer satisfaction to long-term business success,” said NAPL President and Chief Executive officer Joseph P. Truncale. “Our Customer Plus Award winners have not only demonstrated the highest level of commitment to meeting their customer’s needs, but have achieved their customer satisfaction goals and distinguished themselves from their competitors–as indicated by responses from those customers themselves.”

Printing companies become eligible for the award by first enrolling in the NAPL eKG™ service, which surveys their customers on what they most value from them as a company and how they judge them in comparison to their competitors. Results are also benchmarked against industry standards and then scored against a database of responses from more than 20,000 previously surveyed printing customers. Only companies with the highest scores in the industry qualify for an NAPL Customer Plus Award.

“About eKG: The NAPL Competitiveness eKG™ diagnostic tool has been used since 1993 to survey printing company customers. The survey findings have resulted in a comprehensive database that NAPL draws on to benchmark customer service. Participating in the program helps graphic communications companies put a plan in place for getting concrete, actionable information on how to strengthen customer relationships and learn what they need to do to increase profit margins by creating superior value for customers. For more information on the NAPL Competitiveness eKG and the Customer Plus Awards, contact NAPL Senior Vice President Tim Fischer at (800) 642-6275, Ext. 6376, or

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