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To stay in the game, printing firms need to ensure that their operations are as efficient as possible, ferreting out and removing every single scrap of waste, whether it is paper, materials, energy, labor or time. At the same time, they need to carefully examine how they interact with their customers and what services they are providing them. What are the unmet needs? What else are your customers buying and from whom? How can you meet a broader range of those needs?
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